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By Credit Card


If your payment is made by online credit card our sales representative will send you a link to our secured online form in order for you to fill it out. Your credit card will be charged in GUATEMALAN QUETZALES (GTQ) since our offices are located in GUATEMALA, thus we are not able to charge you in your local currency.
Payments will be processed directly by Credomatic (BAC International Bank) using 3D Secure technology (Guatemalan Quetzales transactions), Operador Latino does not store any credit card details or data. If paying by credit card, we will add an extra charge of 7%.  

Cancellation & Refunds Policies


- The first 10% deposit payment is non refundable
- NO SHOW - no refund 
Services are refundable in full up to 30 days prior to arrival, less a 10% handling fee per booking; 14 days or less, no refund. All refunds are minus any cancellation charges made by the airlines, hotels or any other suppliers. Note that airline tickets may be non-refundable. There will be no refund for unused land features. All claims must be submitted in writing no later than 30 days after the tour ends.

Hotel & Lodge Accommodations


Unless specified, hotel accommodations will be assigned on a run-of-the-house basis. All lodges have the basic services and some of them have shared bathrooms.

TERMS & CONDITIONS

Please review the following information regularly and carefully as it is subject to change.

Trip Insurance


We strongly recommend you to consider purchasing a trip cancellation (including medical emergency) insurance to cover your investment in case of injury or illness to you or your family prior starting your trip. Please contact your current insurance policy and /or your travel agent for more information.

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