Our services are pre-paid. A deposit of 10% non-refundable payment is required for your reservation. Upon receipt of the 10% to secure your reservation, a final confirmation will be sent to you by our reservations agent. Guests must be at least 18 years of age at time of making your reservation. Hotel reservation policies are based on reservation policies given by each one of the hotels in Guatemala. Balance must be paid 30 days prior to the travel date using whichever of our payment ways you choose. All rates are given in US Dollars.